Last updated: November 2025
1. Overview
This Refund Policy (“Policy”) explains how payments, credits, and refund requests are handled on Jitjob.com (“Jitjob”, “we”, “us”, or “our”).
By purchasing or using any Jitjob credits, subscription packages, or AI services, you agree to the terms described in this Policy.
2. Credit-Based System
Jitjob operates on a credit-based payment model.
Users (“you”, “customers”, or “clients”) top up credits to access and use our AI-powered recruitment and HR tools.
Each credit corresponds to specific service usage (e.g., candidate scoring, job post optimization, or AI matching).
Credits are stored in your Jitjob account and can be spent anytime within the platform to activate services.
Unless otherwise stated, credits have no expiration date and remain valid indefinitely, as long as Jitjob’s business and platform remain active.
3. No Refunds After Successful Transactions
All top-ups and purchases made on Jitjob are final and non-refundable.
Once a payment is successfully processed and credits are added to your account, no refund, reversal, or cash return will be provided under any circumstances, including (but not limited to):
- Change of mind or personal decision not to use the credits;
- Incorrect purchase amount;
- Inactivity or account non-usage;
- Technical issues caused by third-party systems or payment providers;
- Account termination due to violation of Terms of Use.
This policy applies equally to all payment methods, including credit cards, debit cards, PayPal, LemonSqueezy, and other authorized gateways.
4. Non-Transferability and Non-Convertibility
Credits stored in your Jitjob account are:
- Non-transferable between accounts, even if they belong to the same individual or organization;
- Non-exchangeable for real money, digital currency, or external value;
- Non-tradable on third-party platforms or with other users.
All credits exist solely as digital units within the Jitjob platform to facilitate access to internal services.
5. Business Closure or Service Termination
In the unlikely event that Jitjob ceases operation, is sold, or undergoes restructuring:
- Any remaining credits in user accounts will automatically expire upon the official announcement of closure;
- Jitjob will not be obligated to convert, refund, or compensate unused credits into cash or any other form of value;
- Users acknowledge and agree that the platform’s continuity is subject to business conditions, and Jitjob assumes no post-termination liability for unused credits.
6. Payment Disputes
If you believe a payment was processed incorrectly or fraudulently, please contact our support team within 7 days of the transaction date at admin@jitjob.com.
We will assist in verifying the transaction and coordinate with the relevant payment gateway.
However, please note that refunds will only be considered if the payment was not successfully credited to your Jitjob account due to a verified technical error on our side.
7. Third-Party Payment Platforms
Payments for Jitjob services may be handled by authorized third-party platforms (e.g., LemonSqueezy, Stripe, PayPal, or other regional providers).
Each platform has its own independent refund and dispute policies.
By completing a purchase, you also agree to comply with the respective payment processor’s terms and conditions.
8. Fraud, Abuse, and Chargebacks
Any attempt to request unauthorized refunds, chargebacks, or disputes after a successful credit delivery may result in:
- Immediate account suspension or termination,
- Loss of all existing credits, and
- Legal action for fraud or contract violation.
We reserve the right to share transaction details with relevant authorities or payment processors to prevent financial misuse or abuse.
9. Service Interruptions
Temporary downtime, software bugs, or technical maintenance periods do not qualify as valid reasons for refund requests.
Jitjob will make reasonable efforts to restore services promptly and may offer internal compensation (e.g., bonus credits) at its sole discretion, but this shall not constitute a financial refund.
10. Policy Updates
We may revise this Refund Policy from time to time to reflect changes in our payment systems, legal obligations, or operational practices.
Any updates will be published on this page with a new “Last updated” date.
Your continued use of Jitjob after such updates constitutes your acceptance of the revised Policy.
11. Contact Information
If you have questions or concerns about this Refund Policy, please contact us at:
📧 admin@jitjob.com